Returns Policy
Returns Policy
Thank you for choosing Postal Unlimited® for your shipping needs. We want to make sure that you are fully aware of our shipping policies to help you make the best decisions for your needs.
Returns
We do not accept returns and we do not do refunds, exchanges, or credits. However, on some case-by-case occasions, we will honor a partial credit. If approved, this policy is good for 15 days after purchase. If 15 days have gone, unfortunately, we cannot offer you any refund or exchange. All deposits are non-refundable. There are cases where there is no refund under any circumstances such as special orders that we make on your behalf or services rendered.
To be eligible for any return, your item must be unused and in the same condition that you received it. It must be in the original packaging, within 15 days of purchase, and if applicable ready for resale. We cannot resell special order items that we typically do not carry in our store. We do not offer refunds for any services requested, such as labels, mailboxes, scanning, faxing, printing, emailing, labor, packing, shipping, and other services that require labor, time, pre-ordering, and all other types of special orders involving another party.
Several types of goods are exempt from being returned, including perishable goods such as food, flowers, newspapers, books, or magazines, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, gift cards and cards, downloadable software products, some health and personal care items, other items and services.
We require a receipt or proof of purchase to initiate investigations for partial refunds. Please do not send your purchase back to the manufacturer, as this could cause it to be lost and other miscommunications. Some of our manufacturers use P.O. boxes that they do not check, satellite addresses, and remote locations worldwide where shipping costs may exceed the purchase price of the merchandise itself. If we special order an item for you, more than likely it is from a 3rd party venue or manufacturer, and under no circumstance will you receive a refund.
There are certain situations where discounts on the initial purchase may be granted (if applicable), such as books with obvious signs of use, certain burnable disks, software, video games, cassette tapes, or vinyl record that has been opened. Any item not in its original condition, is damaged, or missing parts for any reason, and not due to any error will not be refunded.
Special Refunds (if approved)
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval status or rejection of your partial refund. In most cases, it will be rejected due to our strict Returns Policy.
Late or Missing Credits (if approved)
If you haven’t received a credit, please check with us first. We are very diligent about providing credits. It could have expired, there could be an error that canceled the refund, or updates to the system voided it. Simply contact us and we will fix the issue if warranted. If you make any deposit that states it is refundable but a lot of time has elapsed, please note that we cannot hold longer than 30 days. On a case-by-case basis, we may extend retrieval and issue a credit. We are not a bank, so we cannot hold deposits made for any services we offer. After a duration of time has elapsed, your deposit will not be returned. All deposits are non-refundable.
For special circumstances on credit back or approved refunds, please allow 30 business days to receive it. If you have not received your refund, please contact us. It may take some time before your refund is officially posted. Next, we may instruct you to contact your bank. Often some processing time is required before a refund is posted. Contact us at postalavenue@gmail.com.
Sale Items (if approved)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if approved)
We only replace items if they are defective or damaged, and again on a case-by-case basis. If you need to exchange it for the same item, send us an email at postalavenue@gmail.com, and if approved we will email you. If you are out of time you may send your item to: Postal Unlimited®, 114 C Ave, Coronado CA 92118, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return if approved. Once the returned item is received, a gift certificate will be mailed to you or a credit issued. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
To return your product, you should mail your product to:
Postal Unlimited®, 114 C Ave, Coronado CA 92118, United States.
You will be responsible for paying shipping costs for your returned item. Shipping costs are non-refundable. If you receive an approved refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. You may contact us for a label. You are responsible for the costs of shipping. Once payment is received by us, we will issue your label.
We appreciate your cooperation in following our Returns Policy. Thank you for choosing Postal Unlimited®.